X-PLORER SERIE 45

The robot app is exclusively for smartphones.

Check to see if your device is compatible: Compatibility list

If your network isn't visible in the list of available networks, please move your device closer to the internet box.
If the network still isn't visible, it may not be compatible with your device. In particular, 5GHz networks are not supported. Please consult the compatibility list.

You can go to the setting of your smartphone and check that your smartphone is connected to your home WiFi. Your home WiFi must have an internet connection.

After typing in your password, you encounter an error related to connecting to the Wi-Fi network.

1. Check the Wi-Fi password and carefully re-enter it.
2. Keep your smartphone near the device and internet modem until the connection process is complete.
3. The device can't connect to public networks such as those available in hotels.
4. Android phone: When connecting to the device, a pop-up may appear. During the connection process, the app will automatically connect you to the robot. It's important to stay connected to this new network.
Depending on your phone, here are some examples of problems you may encounter:
• If the pop-up tells you that you are going to change network because the one you are connected to does not have internet, refuse.
• If the pop-up asks you if you would like to stay connected to the network without internet, accept.
• If the pop-up tells you that the network does not have internet but does not suggest changing networks, don't do anything.

After several unsuccessful attempts:
• Restart your Wi-Fi box.
• Turn the device off by holding the start button down for 3 seconds while undocked from its base, then turn it back on.

If you still encounter an error after several unsuccessful attempts:
Press the start button for 5 seconds and make sure the light is flashing orange.
If not, turn the device off and back on before trying again.


If the error persists, it may be due to improper use of the phone:

Android phone:
During the connection process, the app will automatically connect you to the robot. It's important to stay connected to this new network.
Depending on your phone, different pop-ups may appear during connection:
• If the pop-up tells you that you are going to change network because the one you are connected to does not have internet, refuse.
• If the pop-up asks you if you would like to stay connected to the network without internet, accept.
• If the pop-up tells you that the network does not have internet but does not suggest changing networks, don't do anything.

iPhone:
When connecting to the device, a pop-up will appear and ask you to connect to the "SEB_ACCESS_POINT" network. Accept by clicking "Join".
If you fail this step several times, restart your phone and try again.

After typing in your password, you encounter an error connecting to the cloud.

• When connecting to the cloud, an internet connection is required to successfully pair the devices. To do so, you can activate your mobile data or automatically reconnect to your home network.
• Ensure that the date and time on your phone are correct. Any difference will prevent the connection.

After several unsuccessful attempts:
• Restart your Wi-Fi box.
• Turn the device off by holding the start button down for 3 seconds while undocked from its base, then turn it back on.

After multiple unsuccessful attempts, you can reset your device using the following steps:
• Disconnect the robot from its base.
• Turn it off by holding the start button down for 3 seconds.
• Once the robot has been turned off, hold the start button for 20 seconds. The robot will beep twice to indicate that it has successfully been reset.
• Then turn off the robot by pressing the start button for 3 seconds.

Some Xiaomi phones may experience problems when connecting. An unusually high number of pop-ups may appear.
The phones affected are those with MIUI system (such as Redmi and Pocophone models).

In this case, please try the following steps:
• Settings > Applications > Manage applications > Rowenta Robots > Other permissions. On this page, accept the permission to "Change Wi-Fi connectivity".
• Settings > Wi-Fi > Additional settings > Wi-Fi Assistant. On this page, deactivate the available options.

Several possible reasons exist:
• You didn't enter the correct email address for the account. Please verify.
• You didn't enter the correct password. To reset, request a temporary password by email and then change the password in the app's Menu.

Check to see if your device is compatible: Compatibility list

The app is no longer compatible on Android versions 4.4.4 or lower, because of reinforced data security.

As far as possible, we recommend that you update your device to a higher Android version or use another compatible device.

Updates will not only allow you to enjoy a richer experience with new features and compatibility with the latest technology, but will also protect you against possible security vulnerabilities that have been fixed in the latest versions.

This is not mandatory at all but a user preference.

Do not vacuum wet surfaces, any type of liquids, hot substances (embers, cigarettes), super fine substances (plaster, cement, ash, etc.), large sharp waste (glass), harmful products (solvents, abrasives, etc.), aggressive products (acids, cleaning products, etc.), inflammable and explosive products (oil or alcohol based).

Place the charging base station against a wall, on a flat surface and where the robot vacuum cleaner can easily find it.
This location must be free of any obstacles (including rugs). Leave at least 1,5 metre of space free to the left and the right, and 2 metres at the front of the base station. If the station is placed in a corner or difficult to find, the robot vacuum cleaner will not be able to reach it.
Place the base station's power cable along the wall.
For more information, refer to the instructions in your user manual.

Leave the charging base station plugged in permanently (the automatic recharge function will not be available if the charging station is not activated).

Yes, your robot vacuum cleaner is equipped with drop sensors that detect stairs and gaps.
However, in some situations, the sensors are not as efficient. For example, curved staircase edges, rugs next to stairs, slippery surfaces and obstructions might affect the sensors' performance.

Before running the robot vacuum cleaner ensure space has no obstacles, power cords, clothing, or other potentially dangerous objects which might cause the appliance breakdown or other accidents.

Yes, the robot can be charged on the charging station, even when the robot's main power switch is turned off.

Check that the switch underneath the robot is correctly in the 'ON' position.

To pause the cleaning session press the power button on the robot.
To resume the cleaning session press the power button once again.

To send the robot back to its docking station, press twice on the robot's button.

Once the robot's ON/OFF button light stops flashing, the battery is fully charged.

Always keep the robot vacuum cleaner on the docking station, while you are not using it.
If you do not plan to use the robot for a long time, you can store it out of its docking station in a cool and dry place. Make sure the robot is switched off and its battery is fully charged. Recharge the battery every 3 months.

It's not recommended to use the mop with water on sensitive floors such as parquets or carpets and rugs.

No, the water tank and the humidified mop have to be installed just before the cleaning and removed right after the cleaning.

Turn off your robot vacuum cleaner immediately.
Remove the dust box, filter and main brush.
Let them dry completely before reinstalling.

Empty the dust container into a bin after each use. Clean the dust compartment seals with a cloth.

It is recommended to clean the central brush once a week.
For more details, please refer to the User Manual.

It is recommended to clean the filters at least once a week.
For more details, please refer to the User Manual.

It is necessary to clean left, right and front wheels regularly to remove entangled hair and threads.

It is recommended to wipe sensors and charging terminals (of the robot and charging base) with a clean dry cloth once a week.
Turn off the robot before cleaning the sensors and charging terminals.

Do not use any cleaning products to clean the robot vacuum cleaner.
For some parts you can use the water, for the others you can use the dry cloth only. For more details, refer to the instruction manual.

It is recommended to replace the fine dust and foam filter every 6 months.

The side brushes should be replaced by new every 6 months.

Do not use your appliance. In order to avoid any danger, you must have them replaced by an approved vacuum repair company.

Do not use your appliance. To avoid any danger, do not touch the terminals. You must unplug the charging station and have it replaced by an approved vacuum repair company.

Check:
• If the dust container is full.
• The cleanliness of the filters.
• If there is an object or rubbish which may be obstructing the suction hole underneath the robot.

Several possible reasons exist:
• If the robot did not start from its docking station, it will not return to it. In this case, the robot will return to its starting point.
• If the robot vacuumed in Spot mode, the robot will return to its starting point.
• If the robot is lifted up and put back down on the floor, it will try to relocate itself. If it can't, it will return to its starting point.

Check the following:
• The charging station must not be installed on a rug.
• The charging station must not be exposed to sunlight or near a heat source.
• The free space to the side and the front of the charging station adheres to the instructions in the user manual.
• The plug is correctly connected to the charging station.
• The charger cable is connected to the power supply.
• There are no obstructing objects around the charging base.
• There are no objects near the charging station terminals.
• The charging station is activated (LED indicator is green).

If after checking these elements, the robot still cannot find the base station, contact an approved vacuum repair company.

You can perform the following actions:
• Turn off and then turn on the main power switch.
• Unplug the cable and plug it again into the charging station.
• Make sure that the charging terminals and the sensor windows are not clogged up, then wipe the main body and the charging station with a dry cloth. Do not forget to switch off the main power switch and to turn off the robot before drying carefully.
• Check if there is no obstacle such as a reflective object, a chair, etc. near the charging station.

If after these steps, the automatic charging still does not work well, contact an approved vacuum repair company.

This is a regular case. The vacuum cleaner can remain connected to the docking station without any risk.
Caution: use only designated charger.

Check the following:
• If the switch underneath the robot is correctly in the 'ON' position.
• If the display is lit up. If not, charge up the robot on the base station.

Check the following:
• There are no obstucting objects under the wheels.
• The robot is not blocked due to differences in the floor level.
• There is no error message displayed. (see the troubleshooting and error codes section in your user manual)

You can perform the following actions:
• Make sure there are no obstructing objects within 10 cm of the staircases/gaps.
• Wipe up the sensor windows with a dry cloth.

If after these steps, the problem persists, please contact an approved vacuum repair company.

Make sure that the brush is not obstructed. Clean the brush from entangled hair and threads.
If the brush is damaged, replace it with a new one.

Flashing light and sound signal indicates an error.
For more details about the error description and solution, refer to User Manual.

You can perform the following actions:
• Check if the intake channel is not obstructed.
• Check if the dust bin is well fitted.
• Empty the dust bin if it is full.
• Remove the central brush and clean it.
• Check if the filter is not saturated.

If after these steps, the problem persists, please contact an approved vacuum repair company.

The power-brush safety feature is activated when the robot identifies a risk.

Two situations may occur:
• The power-brush gets stuck: the robot attempts to free it and stops the vacuuming and the power-brush.
• The robot will try to free the brush: if it can't, it will turn off and you will have to clear it manually.

If the power-brush gets stuck in thick carpeting due to its long and/or thick fibers, or the robot has vacuumed the carpet for a long time, the power-brush will stop turning and the robot will continue vacuuming without it.

The robot may experience certain problems represented by error codes.
For more details about the error codes description and solution, refer to User Manual.

The filter may be inserted incorrectly. Try positioning the filter correctly into the slot on its holder.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by connecting another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself and contact the customer service.

First, check if the robot is connected to your WiFi network by putting the robot out of its base and pressing three times the main button. The robot should then blink either in green or red.

If the robot blinks in red, it is no longer connected to your internet box. Check the internet connection of your box. If the connection is up, restart your robot by pressing 3 seconds the button to turn it off, then press 3 seconds to turn it on. Then wait two minutes for the product to connect.
If the robot is still not connected after two minutes, you can redo the whole configuration process by:
• Resetting the robot: turn off the robot by pressing the main button during three seconds. Then press the main button until you hear a double beep.
• Delete the product from the application to do another pairing: go to the settings and press "Delete product" in your robot details.

If the robot blinks in green, the robot is now connected.

First, the robot has to be turned off by pressing the main robot button 3 seconds while on.
The robot can then be resetted by pressing the main button during 20 seconds while the robot is off. A double beep will be heard when the procedure is successful.

This is normal, because you are connected to the product, which has no internet connection.
For certain smartphones, after it is connected to the product Wi-Fi, you may see a message asking you to confirm that you want to stay on this network which has no internet connection. You have to answer that you want to connect to this network anyway for the association to be successful.

Take the robot out of its docking station and press the start button for 3 seconds to turn it off. Then turn the robot back on by pressing the start button for 3 seconds.

No, the appliance is designed for indoor use only.

Yes, the robot vacuum cleaner's sensors do not require the light to process the cleaning session.

The robot vacuum cleaner is efficient on the hard floor surfaces, including tile, parquet, laminate, vinyl, and carpets not thicker than 1,5cm.

Yes, it is recommended to use the robot vacuum cleaner to maintain the cleanliness, but there are still surfaces where the robot does not perform as efficient as non-robotic vacuum cleaners.

Yes, you can schedule a single cleaning session or set up a daily cleaning function through the mobile application.

The robot is limited to one program per day in order to ensure optimum cleaning of all accessible rooms.

Yes. The robot will switch to sleep mode when it is fully recharged.

Yes, the robot will automatically return to the charging base when the battery is low during cleaning.
Once charging is complete, the vacuum cleaner will restart the cleaning process.

This is because the robot didn't start from its docking station: since the robot returns to its starting point, it will go back to where it began vacuuming in Spot mode.

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

It will take 6 hours to charge an empty battery.

The robot can run up to 150 min before its battery is low.

You can share your robot by having each person download the Rowenta robot app and follow the connection instructions.

In order for your smartphone to detect your Wi-Fi around you, the application needs the location permission as required by Google.
If you don't allow this permission, your smartphone won't be able to find your product, and not be able to continue the pairing.
This information will not be used or stored.

If you want to sell your robot, think about deleting your data:
• Press the power button for 20 seconds.
• Open the Robots app.
• Click on settings.
• Click on the name of your robot and "Delete the product".