User manual and frequently asked questions X-Force Flex 13.60, Cordless Stick Vacuum Cleaner, Allergy Model, Deep-Cleaning Power
Outstanding combination of performance and experience, now made in France
Référence : RH9A30WO
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FAQ
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
Check the filter, if it is in bad condition, change it.
Empty the dust container.
Check the brush condition and refurbish or change it if necessary.
Empty the dust container.
Check the brush condition and refurbish or change it if necessary.
Check that the battery is fully charged after a complete charging cycle.
If the battery is faulty, please replace it.
If the battery is faulty, please replace it.
The charger is incorrectly connected to the appliance or is faulty.
Check that the charger is properly connected to the battery or contact an Authorized Service Centre to have the charger changed.
Check that the charger is properly connected to the battery or contact an Authorized Service Centre to have the charger changed.
The charger is not the correct model or it is faulty.
Check that the charger used is compatible with the appliance or contact an Authorized Service Centre to have the charger changed.
Check that the charger used is compatible with the appliance or contact an Authorized Service Centre to have the charger changed.
The battery temperature is too high or too low, or it is faulty.
The battery must be in an environment between 0°C and 40°C or contact an Authorized Service Centre to have the battery changed.
The battery must be in an environment between 0°C and 40°C or contact an Authorized Service Centre to have the battery changed.
This is normal. The battery can remain connected to the charger permanently without any risk.
The battery is discharged, please recharge it.
The vacuum cleaner filters, the tube or brush are clogged.
Clean your appliance: empty the dust bin and clean the filters. Also check that nothing is blocking the tube or brush.
Clean your appliance: empty the dust bin and clean the filters. Also check that nothing is blocking the tube or brush.
The vacuum cleaner is faulty, contact an Authorized Service Centre.
The floor protection function has been activated, reduce the power of the vacuum cleaner.
The brush may also be blocked:
• Stop the vacuum cleaner.
• Disconnect the brush from the vacuum cleaner.
• Check that nothing is obstructing the rotation of the brush. If this is the case, remove the blocking element and clean the brush.
• Reconnect the brush then turn the vacuum cleaner back on.
The brush may also be blocked:
• Stop the vacuum cleaner.
• Disconnect the brush from the vacuum cleaner.
• Check that nothing is obstructing the rotation of the brush. If this is the case, remove the blocking element and clean the brush.
• Reconnect the brush then turn the vacuum cleaner back on.
The brush is not properly connected to the electrical connectors:
• Disconnect the tube and brush from the vacuum cleaner.
• Clean the connectors with a dry cloth.
The brush is blocked:
• Stop the vacuum cleaner and disconnect the brush from the appliance.
• Check that nothing is obstructing the rotation of the brush and clean the brush.
The brush is faulty: contact an Authorized Service Centre.
• Disconnect the tube and brush from the vacuum cleaner.
• Clean the connectors with a dry cloth.
The brush is blocked:
• Stop the vacuum cleaner and disconnect the brush from the appliance.
• Check that nothing is obstructing the rotation of the brush and clean the brush.
The brush is faulty: contact an Authorized Service Centre.
The dust container is incorrectly positioned or full:
• Check that the dust container is correctly inserted.
• Empty and clean the dust container.
The filters are clogged or incorrectly positioned:
• Clean the filters.
• Check that the filters are correctly installed.
The tube is blocked or clogged:
• Check that there is no object blocking the tube.
• Clean up any accumulations of dust.
The brush is clogged:
• Remove any threads, hair or pet hair from the brush and clean it.
• Check that the dust container is correctly inserted.
• Empty and clean the dust container.
The filters are clogged or incorrectly positioned:
• Clean the filters.
• Check that the filters are correctly installed.
The tube is blocked or clogged:
• Check that there is no object blocking the tube.
• Clean up any accumulations of dust.
The brush is clogged:
• Remove any threads, hair or pet hair from the brush and clean it.
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.
If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
Find more detailed information in the Guarantee section of this website.
